Terms of service

Last Updated: June 3, 2026

OVERVIEW

This website is operated by Bali Soul Studio. Throughout the site, the terms "we", "us", and "our" refer to Bali Soul Studio. Bali Soul Studio offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms of Service ("Terms"), including any additional terms and policies referenced herein or available by hyperlink.

These Terms apply to all users of the site, including browsers, customers, merchants, vendors, and contributors of content.

If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using the Service.

A breach or violation of any of the Terms may result in immediate termination of your access to the Service.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks.

Payment information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.

We are not responsible if information available on this site is inaccurate, incomplete, or not current.

We reserve the right to modify site content at any time without obligation to update information.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service or any product without notice at any time.

We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products may be available exclusively online through the website.

Products may have limited quantities and are subject to return or exchange only in accordance with our Return & Refund Policy.

We have made every effort to display product colors, images, dimensions, and details as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect actual product colors.

Many of our products are handcrafted, made from natural materials, or produced in small batches. Minor variations in color, texture, size, finish, grain patterns, weaving details, and appearance are normal characteristics of handmade and natural products and do not constitute defects.

We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction.

We reserve the right to limit quantities of any products or services and to discontinue any product at any time.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order placed with us.

We may limit or cancel quantities purchased per person, household, or order.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools over which we neither monitor nor control.

Your use of such tools is entirely at your own risk and discretion.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available through our Service may include materials from third parties.

We are not responsible for examining or evaluating third-party content and assume no liability for any third-party websites, products, or services.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you submit comments, reviews, suggestions, photographs, testimonials, or other content, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, edit, distribute, and display such content in any media.

We are under no obligation to maintain comments in confidence, compensate users, or respond to comments.

We may remove content that we determine to be unlawful, offensive, misleading, defamatory, or otherwise objectionable.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site containing typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, and availability.

We reserve the right to correct any errors and to cancel orders if information is inaccurate at any time without prior notice.

SECTION 12 - PROHIBITED USES

You may not use the site or its content:

For unlawful purposes
To violate regulations or laws
To infringe intellectual property rights
To harass, abuse, insult, or discriminate against others
To submit false information
To upload malicious code or viruses
To interfere with the security of the Service

We reserve the right to terminate access for violations of these prohibited uses.

SECTION 13 - SHIPPING & DELIVERY

Our products may be shipped from fulfillment partners located in various countries.

Order processing and delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by customs inspections, carrier disruptions, weather events, labor disputes, supply chain interruptions, government actions, inaccurate shipping information, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information at checkout.

Where applicable, import duties, taxes, and customs-related charges are included in the purchase price or handled by our shipping partners. Customers are generally not required to pay additional customs charges upon delivery.

SECTION 14 - RETURN POLICY

Returns and refunds are governed by our Return & Refund Policy.

For approved non-defective returns, customers are responsible for return shipping costs and any applicable restocking fees as described in our Return & Refund Policy.

Where appropriate, Bali Soul Studio may, at its sole discretion, offer an alternative resolution, including a replacement item, partial refund, store credit, or another mutually agreed solution instead of requiring a return.

SECTION 15 - ORDER CANCELLATIONS

Orders may be canceled only if they have not yet entered processing or shipment.

Once an order has been processed, prepared for shipment, or shipped, it cannot be canceled.

Customers who refuse delivery remain responsible for any costs incurred as a result of the refused shipment.

SECTION 16 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.

All products and services are provided "as is" and "as available" without warranties of any kind, either express or implied, except as required by applicable law.

To the fullest extent permitted by law, Bali Soul Studio shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our products or services.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Bali Soul Studio and its affiliates, officers, employees, contractors, and service providers from any claim, demand, liability, damages, or expenses arising from your breach of these Terms.

SECTION 18 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, the remaining provisions shall remain enforceable to the fullest extent permitted by law.

SECTION 19 - ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and Bali Soul Studio regarding the Service.

SECTION 20 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide services shall be governed by and construed in accordance with the laws of Germany, without regard to conflict of law principles.