Refund policy

Last Updated: October 8, 2026

At Bali Soul Studio, we offer a curated collection of home décor and lifestyle products. Due to the fragile nature of many of our products and our international fulfillment model, all return and refund requests are subject to the conditions outlined below.

SECTION 1 - RETURN AUTHORIZATION REQUIRED

All returns require prior written authorization from Bali Soul Studio.

To request a return, contact us at info@balisoulstudio.com

Do not send items to the sender address shown on the package. Returns sent without an approved Return Authorization (RA) may be refused and will not be eligible for a refund.

SECTION 2 - WHAT WE COVER

We want you to love your order. Here's how we take care of you:

Damaged item? We'll make it right (see Section 3).

Wrong item? We'll make it right (see Section 3).

Not sure about size or color? Email us before you buy and we'll gladly help.

Because our products are shipped from international fulfillment partners, we cannot accept returns once an item has been delivered in good condition. This includes change of mind, ordering by mistake, or style and color preference. Please check the size, photos and description carefully before you order.

SECTION 3 - DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Your request must include:

A clear photo of the item

A photo of the packaging it arrived in

Please keep the item and packaging until your claim is resolved. We may ask for additional photos or a short video.

In most cases, we will send you a free replacement. If a replacement is not possible, we will offer a refund or store credit.

Claims for damage caused after delivery, through misuse or improper handling, are not covered. We reserve the right to decline claims that show signs of misuse, or repeated claims from the same customer or address.

No restocking fee applies to approved claims involving damaged, defective, or incorrect items.

SECTION 4 - NON-RETURNABLE ITEMS

The following items are final sale and cannot be returned, refunded, or exchanged unless they arrive damaged or defective:

Sale items

Clearance items

Promotional items

SECTION 5 - LOST OR DELIVERED PACKAGES

Customers are responsible for providing an accurate shipping address.

If tracking shows that a package has been delivered, but you believe you have not received it, please contact us promptly.

SECTION 6 - REFUND PROCESSING

Approved refunds will be issued to the original payment method.

Please allow several business days for the refund to appear on your account, depending on your financial institution.

SECTION 7 - ORDER CANCELLATIONS

Orders may be canceled only if they have not yet entered processing or shipment.

Once an order has been processed, prepared for shipment, or shipped, it cannot be canceled.

SECTION 8 - CONTACT US

For questions regarding this Return & Refund Policy or to request a Return Authorization, please contact:

Bali Soul Studio
Email: info@balisoulstudio.com